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01:19 AM · Nov 18 ,2025
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andy-rutledge 頭像

Andy Rutledge - Getting Engaged

You probably hear about it every week, if not every day: a spiteful or ragged relationship has ended badly. There are bitter arguments, custody battles, legal entanglements, lives and homes broken i

Clients , Business

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Ken Reynolds - There’s No Such Thing As A Bad Client

Hardly a day goes by without hearing a client horror story from one designer or another. Whether I hear about it in person, by email, over the phone or on Twitter, one thing seems clear: designers s

Clients , Business

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paul-boag 頭像

Paul Boag - A Guide To Attracting Clients To Your Agency

Without a doubt, word-of-mouth recommendation is an incredibly desirable way to win work. It requires zero marketing efforts and typically converts at a higher rate as your agency has been recommend

Guides , Clients , Business

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Graham Smith - How Many Ideas Do You Show Your Clients?

I read somewhere that showing your client the full range of your creative ideas during a project is important, the rationale being that the client is entitled to see the ideas coming from the creati

Ideas , workflow , Clients , Business

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jonathan-schneider 頭像

Speider Schneider - How To Spot A Sketchy Client (Plus A Contract Template)

Many things about our business make one glad to be creative; and there certainly are things that destroy the very soul and one’s will to carry on. Client interaction can either lead to strong relati

Contracts , Clients , templates , Business

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Kate Davies - Recession Survival Tips For Online Businesses

In a recession, companies go one of two ways: either they become the cautious cat, adopting a wait-and-see attitude, spending carefully on their marketing and less overall, cutting back, or they bec

Marketing , Clients , Customer Service , Income , Business

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cameron-chapman 頭像

Cameron Chapman - 10 Useful FTP Clients For Designers And Developers

FTP’ing is a fact of life for Web designers and developers. Some Web design programs have built-in FTP utilities, but they may not always quite meet your needs. Sometimes you just want to upload a f

Software , Clients , Resources

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jeff-gardner 頭像

Jeff Gardner - Marketing Rules and Principles for Freelancers

Freelancers have it hard. I mean, really hard. In theory, the idea of working for yourself, of being able to choose who you work with and what you work on, sounds like the perfect job. In practice t

Marketing , Clients , Business

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Andrew Follett - How To Respond Effectively To Design Criticism

Whether you’re getting feedback from your boss or a client, having a proper perspective on criticism and a sound understanding of how to use it effectively is important. Unfortunately, not many peo

workflow , Teams , Clients , Business

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Jeremy Girard - Facing Failure: Tips For Handling A Failed Web Project

The start of a web project is an exciting time. You’ve met with the client, agreed upon the goals for the project and mapped out a plan for the development of what will be an awesome new website or

workflow , Clients , Communication , Business

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Trevan Hetzel - How To Sell The Value Of The Web To Small-Town Clients

Selling your services as a freelancer or a small shop is tough enough as it is. Selling to a small-town business that might not even see the need for a website adds an extra level of difficulty in t

Marketing , Clients , Income , Business

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Jeremy Girard - Keys To Better Communication With Clients

I recently spoke with a prospective client who started the conversation by saying that he had called usbecause he was unhappy with his website’s current design and development team. Questioning what

Clients , Communication , Business

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D. Keith Robinson - Website Design Critique: A How-To

Web design is a relatively young field. It’s youthful, growing and made up of people from all kinds of backgrounds, many of whom lack formal design training. We have learned, and still are learning,

workflow , Teams , Clients , Business

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Rachel Andrew - Supporting Your Product: How To Provide Technical Support

Users will always need support. You could have a bulletproof product and the most excellent tutorials and documentation, and someone will find a way to break it or just not read the information star

Clients , Customer Service , Business

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James Deer - How To Run A Content-Planning Workshop

Content is hard. It takes a lot of planning, collaboration and governance to produce high-quality content that meets business needs, speaks in an authentic way and targets an audience effectively.

workflow , Clients , Content , Content Strategy

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paul-boag 頭像

Paul Boag - Nudging Clients In The Right Direction To Give Them What They Want

“How did you do that?” My colleague Leigh sounded impressed. He had been working with a problem client for weeks trying to get design approval. Then I came along and was able to get signed-off in a

workflow , Clients , Business

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Benjamin Jackson - Agile Billing Guarantees Your Income

For most creative professionals, this story is a familiar one: A client reaches out to you. They need a name, or a logo, or a website, or an app. Actually, they need it all together, and they need i

Clients , Income , Business

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Jason Mark - Transform A Tablet Into An Affordable Kiosk For Your Clients

Twenty minutes after unboxing my first iPad, I realized this device’s potential to revolutionize the world of kiosks. Ten years ago, my team and I worked with Honda to develop touchscreen kiosks for

mobile , Clients , Devices , ios , ipad , Business

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Sam Barnes - Guidelines For Successful Communication With Clients

OK, so this is a yet another article about dealing with clients. But let’s face it — it doesn’t matter how well you can design or code; as a freelancer or if you’re running a digital agency, if you

workflow , Productivity , Clients , Communication , Business

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paul-boag 頭像

Paul Boag - Fight The System: Battling Bureaucracy

If you work as part of an in-house Web team, you have my sympathy. If that in-house team is within a large organization, then doubly so. Being part of an in-house Web team sucks. Trust me, I know. I

workflow , Teams , Clients , Business

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Speider Schneider - Renegotiating The Contract (And Other Tales Of Horror)

You’ve met with the client, done the creative brief and gotten some kind of written agreement or contract. Work has been creative and progressing nicely. The joy and hope for life slowly return as t

Contracts , Clients , Business

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Robert Bowen - How To Convince The Client That Your Design Is Perfect

As designers who deal with clients, we all have to face one situation, no matter how difficult and uncomfortable, and that is guiding the client to accept that your design is perfect. Now, you alrea

Clients , Communication , Business

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Bridget Fahrland - The Design Matrix: A Powerful Tool For Guiding Client Input

I used to think the beginning of a website design project was the best part. Hopes are high. People are full of great ideas. Nobody is disappointed yet. But as I gained experience, I found that lear

Presentations , workflow , Clients , Design , Business

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Paul Boag - How To Use Email To Alienate Your Users

Spam! Monty Python may love it, but the rest of us are not so convinced. But what is spam? Are you spamming users without realizing it? And is there any place in the world for email marketing? Most

Marketing , Clients , Inspiration , Emails , Business

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