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01:07 PM · Nov 08 ,2025
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Victor Yocco & Dana Daniels - Creating And Maintaining A Voice Of Customer Program

For those involved in digital and physical product development or leadership, consider a Voice of Customer (VoC) program. A VoC program systematically gathers and analyzes customer insights, channel

User Research , User Experience , Design , Business

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Paul Boag - How To Give Our Clients The Best Deal In Mobile

Are we cheating our clients when it comes to mobile? More precisely, are we allowing our desire for mobile work to get in the way of providing our clients with the best solution for their business n

mobile , Clients , Business

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Juan Diego Rodríguez - The End Of The Free Tier

I love free tiers, and I am not the only one. Everyone loves free things — they’re the best thing in life, after all. But maybe we have grown too accustomed to them, to the extent that a service swi

Marketing , Pricing , Product Strategy , Business

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Felicity Evans - Email Is (Still) Important And Here Is Why

Social media is more than a buzzword. It’s now a lifestyle decision for a lot of companies. Many individuals and organizations have abandoned a traditional web presence (which used to mean a website

workflow , Productivity , Emails , Communication , Business

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Jon Savage and Simon H. - How To Turn Small Projects Into Big Profit - A Case Study

However, during the course of the first meeting, the client mentions that they don’t have a budget. Being the inquisitive businessperson that you are, you say, “Well, we work with budgets of almost

Clients , Case Studies , Income , Business

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Sue Smith - Guidelines For Working With External Code Libraries

Working with code that was created by some other person or organization is routine for developers, but it can be one of the most demanding activities, particularly if you’re still learning. From us

workflow , Productivity , Communication , Business

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Paul Boag - Take A Digital Health Check

Have you ever wondered how digitally healthy the organization where you work at really is? If you’re a freelancer or work at an agency, well, have you thought about the health of your clients? I’m

workflow , Teams , Clients , Business

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Sacha Greif - How to Easily Sell Digital Goods Online

There’s a realization that every freelance designer must go through at some point: client work isn’t enough to ensure your long-term financial security. What if you get sick? What if you can’t find

E-Commerce , Payment , Income , Business

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Travis King - Successful Strategies For Selling Ad Space On Low-Traffic Websites

Upon first thinking about it, the idea of selling advertising on a website or blog with limited traffic seems a bit daft. After all, aren’t most advertisers interested in putting their product in fr

Marketing , Advertising , adsense , Business

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Jeremy Olson - Tale Of A Top-10 App, Part 2: Marketing And Launch

Our anticipation was building. Between defining our language translation app, sketching it out, obsessively designing and iterating, and juggling other projects — all covered in the first part of ou

Marketing , mobile , Apps , Case Studies , ios , Business

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Benjamin Jackson - Agile Billing Guarantees Your Income

For most creative professionals, this story is a familiar one: A client reaches out to you. They need a name, or a logo, or a website, or an app. Actually, they need it all together, and they need i

Clients , Income , Business

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Paul Boag - How To Persuade Your Users, Boss Or Clients

Like many in the Web design industry, I have a strange job. I am part salesperson, part consultant and part user experience designer. One day I could be pitching a new idea to a board of directors,

Clients , Communication , Business

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Renaissance Rachel - How To Build Strong Customer Relationships For User Research

Nurturing connections with your customers is one of the most effective ways to gain valuable insight into their experiences with your product and make informed decisions that fuel growth and success

User Research , Communication , User Experience , Business

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Jeremy Girard - 10 Habits Of Successful New Web Professionals

Starting a position in an organization, especially if it is your first in the industry, can be as nerve-wracking as it is exciting. Practices that seem like common sense to those of us who have been

workflow , Productivity , Communication , Business

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Paul Boag - Productivity Tips For Running A Web Design Business

It didn’t work out as you expected, did it? The freelance life was supposed to give you more time with the family and free you from that incompetent boss. You even thought you might be better off f

workflow , Productivity , Income , Business

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Paul Boag - When And How To Use Freelancers In Your Organization

This article has been kindly supported by our dear friends at Upwork who create economic opportunities so people have better lives. Thank you! Using freelancers has always been a somewhat d

workflow , Teams , Communication , Business

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Andy Rutledge - Common Questions About Design Professionalism

The design profession is full of happy folks, and understanding why so many designers enjoy their work is not hard. But not all are so happy. If you’re not careful, the joy of getting paid to pursue

workflow , Design , Business

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Victor Yocco - How To Have Users Spread Your Innovation Like Wildfire

As members of design teams, we want as many people as possible to use what we create. This is true whether we are designing a specialized medical device for a specific type of surgery or something m

Marketing , ux , Product Strategy , Innovation , Business

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Polly Alluf - Driving App Engagement With Personalization Techniques

Once upon a time, in the not-so-distant past, people considered websites to be a prime indication of how users’ attention was brief and unforgiving. Remember the dreaded bounce rate? Remember the nu

mobile , ux , Apps , Personalization , Business

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Kristina Podnar - Keeping Your Business And Clients Safe With Digital Policies

Digital workers, especially web designers and developers, need to recognize that policy influences their products online much as it does offline. Whatever the scale of our enterprise — whether a lar

workflow , Clients , Business

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Paul Boag - 10 Harsh Truths About Corporate Websites

We all make mistakes running our websites. However, the nature of those mistakes varies depending on the size of your company. As your organization grows, the mistakes change. This post addresses co

Web Design , Design , Business

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Cameron Chapman - How To Find Time For… Everything!

Successful time management can be challenging, especially to those who are new to freelancing or being self-employed. When you have a boss telling you what to do and when to do it by, it’s much easi

workflow , Time management , Productivity , Business

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Garin Evans - Why Great Products Need Great Collaboration

Development and design working together makes better products for our users. Design and usability decisions have a big impact on the developers who implement them, and, ultimately, on the experience

Teams , Communication , Business

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Anya Pratskevich - What A/B Testing Taught Us About App Store Optimization

1.5 million apps in Apple’s App Store and another 1.5 million in Google’s Play store. That’s a lot of apps, and for a growing number of mobile users. An average user in the US will download only thr

optimization , mobile , Apps , testing , E-Commerce , Business

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