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01:07 PM · Nov 08 ,2025
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Brian Scordato - How Do You Deal With Overstressed, Irrational Clients? An Entrepreneur’s View

I was recently referred to Sam Barnes’ piece on Smashing Magazine “How to Explain to Clients That They Are Wrong.” The article was well written and made a lot of sense to me, but there are two sides

workflow , Clients , Communication , Business

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Andy Butterworth - Professional Team Management Tips For Creative Folks

There seems to be in creative sectors a fear of management and a great divide between creative and “business” people. This is often because the people doing the managing are not business-minded or b

workflow , Productivity , Business

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Chiara Aliotta - Crafting Experiences: Uniting Rikyu’s Wisdom With Brand Experience Principles

In today’s dynamic and highly competitive market, the concept of brand experience is a key aspect of customer engagement: designers, take note. Brand experience refers to all customer interactions

Branding , User Experience , Product Strategy , Business

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Paul Boag - So You Want To Write A Digital Strategy?

“Can you put together a digital strategy for us to review?” Requests like this strike fear into those of us who work on the Web. What do we know about putting together strategy documents? Yes, we un

workflow , Product Strategy , Design , Business

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Nicole Miller - Guidelines For Outsourcing, Sub-Contracting and Hiring Out

From one artist to another, I know how satisfying it can be to achieve the perfect shade of a color or squeeze the most difficult font into the funkiest space. Having spent some time experimenting

workflow , Teams , Clients , Business

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Shell Zhu & Adrian Jones - Don’t Underestimate The Software Administration UX

“We sometimes underestimate the influence of little things.” — Charles Chesnutt It lives in the deepest and darkest corners of enterprise software… Mostly in the background… Never seen

ux , User Experience , Design , Business

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Nathan Barry - How to Sell Digital Products Successfully — Part 2

This is the second and final article on how to sell and profit from digital products. Inpart 1,we covered many of the benefits of digital products over physical goods as well as the marketing philos

Product Strategy , Income , Design , Business

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Sona Dabaghyan - A Complete Guide To Mobile App Marketing

How often have you searched for apps in a certain category and considered downloading one below the first three or four results in the list? Rarely, I’d bet. The apps that appear in the top search r

mobile , Apps , Business

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Veronica Picciafuoco - Andy Clarke: The Interview - Killing Contracts

Editor’s Note: Andy Clarke is known for his design work, books, conference presentations and contributions to the design community. Over the last 14 years, he has designed for amazing clients, writt

workflow , Clients , Interviews , Resources , Design , Business

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Gloria Diaz Alonso - How To Build A Business Case To Promote Accessibility In Your B2B Products

When I started working on promoting accessibility, I was fully convinced of its value and was determined to bring it to the business stakeholders. I thought that the moment I started pushing for it

workflow , Accessibility , Business

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Simon Schmid - Smart, Effective Strategies To Design Marketing Campaigns

Ever since I’ve been involved in the Web, I’ve been fascinated by little things that make a big impact. It’s one of the reasons why I started collecting and blogging about these details, which could

Marketing , Interaction Design , ux , Content , Business

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Jeremy Girard - How To Deliver Exceptional Client Service

We often hear companies, including Web agencies, boast about how they provide exceptional client service. But how do they define exceptional? Consider this scenario. You are hired to design and dev

Clients , Communication , Customer Service , Business

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Joshua Mauldin - A Better Way To Request App Ratings

No one really wants to be interrupted, much less for something silly while they’re in the middle of doing a billion things. So, why do app ratings follow this pattern? And why don’t developers attem

mobile , ux , Apps , Design , Business

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Vitaly Friedman - No Hard Feelings: The Wait For “Hardboiled Web Design” Is Over

Some books deserve a spot at your desk. The brand new Hardboiled Web Design by Andrew Clarke is one of them. In its 5th anniversary edition, Andy explains how you can use HTML/CSS efficiently in res

Events , Smashing Books , Business

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James Chudley - How To Use Photos To Sell More Online

This article pulls together principles from psychology, marketing, UX design and photographic theory. It provides a set of principles to follow when commissioning and editing photography and when pl

Photography , Web Design , Conversion , Income , Design , Business

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Sam Barnes - How To Explain To Clients That They Are Wrong

Music on page load. Home page banner of a jigsaw-puzzle globe with a piece missing. Sometimes you just know that what a client is requesting is wrong and that you have to find a way to tell them. Bu

Clients , Communication , Business

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Cassie McDaniel - Designers And Developers Playing Nice

The differences between designers and developers often erupt in pointed jabs on the Web or at conferences. Jokes or not, the jabs create friction whose consequences are real. I am a designer, and b

workflow , Teams , Communication , Business

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Yaakov Karda - Lessons Learned After Shutting My Startup, Following A Six-Year Struggle

On 12 January 2015, Getwear, an integrated custom jeans company, processed its last order. After that, the company shut down. Despite coming up with a unique custom production process and outstandin

Career , Strategy , Business

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Vitaly Friedman - Why Designers Aren’t Understood

As designers, especially in large enterprises, we often might feel misunderstood and underappreciated. It might feel like every single day you have to fight for your users, explain yourself and defe

UX Research , User Experience , Business

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Paul Boag - Nudging Clients In The Right Direction To Give Them What They Want

“How did you do that?” My colleague Leigh sounded impressed. He had been working with a problem client for weeks trying to get design approval. Then I came along and was able to get signed-off in a

workflow , Clients , Business

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Jeremy Olson - Tale Of A Top-10 App, Part 1: Idea And Design

My name is Jeremy Olson. I’m a senior in college, living in Charlotte, North Carolina, and this is the story of how my little app beat Angry Birds. I’m writing this because I believe we learn much

Marketing , mobile , Apps , Case Studies , ios , Business

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Rachel Andrew - Supporting Your Product: How To Provide Technical Support

Users will always need support. You could have a bulletproof product and the most excellent tutorials and documentation, and someone will find a way to break it or just not read the information star

Clients , Customer Service , Business

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D. Keith Robinson - Website Design Critique: A How-To

Web design is a relatively young field. It’s youthful, growing and made up of people from all kinds of backgrounds, many of whom lack formal design training. We have learned, and still are learning,

workflow , Teams , Clients , Business

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Paul Andrew - 50 Twitter Tools and Tutorials For Designers and Developers

But you may be wondering, How can I make Twitter work the way I want on my website? Below, we present Twitter Web Designer and Developer Toolbox, API and Tutorials, a series of tutorials, links, re

Twitter , Tools , Resources , Business

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